IT Support AI
L1 helpdesk, infrastructure monitoring, cybersecurity alerts, patch management. Responds in seconds, escalates only when necessary.
AI Agents in this Department
Each agent handles a specialized task within the department.
L1 Helpdesk Agent
Löst Tickets: Passwort-Resets, Zugänge, Software-Probleme.
Infrastructure Monitor
Echtzeit-Monitoring von Servern, APIs, Datenbanken, Auto-Remediation.
Cybersecurity Agent
Threat Detection, Anomalie-Monitoring, Incident-Alerting, Audits.
Access Management Agent
Provisioning, Deprovisioning, Permission-Reviews, Compliance.
Knowledge Base Agent
Selbstaktualisierende IT-Dokumentation aus gelösten Tickets.
Patch Management Agent
Plant und validiert Software-Patches über alle Systeme.
Vendor & License Agent
Trackt SaaS-Subscriptions, Lizenz-Compliance, Renewal-Alerts.
Incident Response Agent
Koordiniert Response-Playbooks, War Rooms, Post-Mortems.
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